Legal

Privacy Policy

Effective Date: Sep 2026 | Version 3.0

This Privacy Policy explains how UniQreate, Inc. (doing business as "SageX"; "SageX," "we," "us," or "our") collects, uses, stores, and protects information in connection with our website (uniqreate.com & sagexglobal.ai) and our products and services. It applies to website visitors, prospective clients, and enterprise clients using our Services.

For questions, contact: admin@sagexglobal.com

1. WHO THIS POLICY APPLIES TO

This policy applies to:

Visitors to sagexglobal.ai and any SageX-operated web properties.
Individuals who contact us, request a demo, or sign up for communications.
Users and administrators of the SageX platform and SageX Prime.
Employees and representatives of enterprise clients who interact with SageX.
Individuals and organizations accessing the Platform on a trial, pilot, or evaluation basis, whether a formal contract or Order Form has been executed.

If you are an enterprise client, your organization's use of Client Data within the SageX platform is also governed by your Agreement with SageX, including any applicable Data Processing Addendum (DPA).

2. INFORMATION WE COLLECT

2.1 Information You Provide

Contact and account information: name, email address, job title, company name, phone number.
Communications: messages sent to us via email, contact forms, or support channels.
Demo and onboarding information: details you share when requesting a demo or during product onboarding.
Billing information: invoicing details processed through our payment providers. We do not store full payment card details.

2.2 Information Collected Automatically

When you visit our website or use our platform, we may collect:

Usage data: pages visited, features used, session duration, clicks, and navigation paths.
Device and browser data: IP address, browser type, operating system, and device identifiers.
Log data: server logs, error reports, and performance data.
Cookies and similar technologies: as described in our Cookie Policy at sagexglobal.ai/cookie-policy.

2.3 Client Data

When enterprise clients use the SageX platform, they may submit Client Data including documents, files, and content processed through our pipelines. SageX processes Client Data only as a data processor, acting on the instructions of the client. SageX does not use Client Data for any purpose other than providing the Services. Client Data is governed by the Agreement and DPA between SageX and the client, not by this Privacy Policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, operate, and improve the SageX platform and SageX Prime.
Respond to enquiries, support requests, and demo requests.
Send service communications including account notices, security alerts, and product updates.
Send marketing communications where you have opted in or where we have a legitimate interest (you may opt out at any time).
Analyze website and platform usage to improve performance and user experience.
Comply with legal obligations and enforce our agreements.
Detect, investigate, and prevent fraud, security incidents, and misuse.

We do not sell your personal information. We do not use your personal information or Client Data to train AI or machine learning models without explicit consent.

For individuals in the European Economic Area (EEA) or United Kingdom, we process personal data on the following legal bases:

Contract: where processing is necessary to perform our Agreement with you or your organization.
Legitimate interests: for product improvement, security, fraud prevention, and direct marketing to business contacts, where these interests are not overridden by your rights.
Legal obligation: where we are required to process data to comply with applicable law.
Consent: where you have given us explicit consent, including for non-essential cookies and certain marketing communications. You may withdraw consent at any time.

SageX does not sell or rent personal information. We may share information in the following circumstances:

Service providers: with trusted third-party vendors who assist us in operating our platform and business (e.g., cloud infrastructure providers, CRM, analytics, payment processors). These parties are contractually bound to process data only on our instructions and in accordance with applicable law.
Business transfers: in connection with a merger, acquisition, or sale of assets, provided the receiving party agrees to honor this Privacy Policy.
Legal compliance: where required by law, court order, or regulatory authority. Where permitted, we will notify you before disclosing.
Protection of rights: where necessary to protect the rights, property, or safety of SageX, our clients, or the public.

We require all third-party service providers to maintain appropriate security standards and to process personal data only for the purposes we specify.

6. DATA RESIDENCY & INTERNATIONAL TRANSFERS

SageX operates globally. Depending on your Subscription and deployment model:

SageX Cloud: Client Data is processed and stored on SageX-managed cloud infrastructure. SageX will communicate the applicable data residency region. Where data is transferred outside your jurisdiction, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Client Cloud Deployment: Client Data is processed within the client's own cloud environment and does not leave the client's designated perimeter. SageX software operates in-perimeter.

For transfers of personal data from the EEA, UK, or other jurisdictions with data transfer restrictions, SageX relies on approved transfer mechanisms in accordance with applicable law.

7. DATA RETENTION

We retain personal information for as long as necessary to fulfil the purposes described in this policy unless a longer retention period is required by law.

Website visitor data: retained for up to 24 months from last interaction.
Account and client contact data: retained for the duration of the client relationship and for up to 5 years thereafter for legal and compliance purposes.
Client Data (platform): retained for the duration of the Subscription and for up to 90 days after termination, after which it is deleted or anonymized. Clients may request earlier deletion.
Client Data (trial, pilot, or evaluation access): retained for the duration of the access period and for up to 30 days thereafter, after which it is deleted or anonymized.
Marketing data: retained until you opt out or request deletion.

When data is no longer needed, we delete or anonymize it securely.

8. SECURITY

SageX implements appropriate technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or alteration. These include:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
Role-based access controls and multi-factor authentication.
Regular security assessments and penetration testing.
Employee training on data protection and security.

No method of transmission or storage is completely secure. If you believe your information has been compromised, contact us immediately at admin@sagexglobal.com. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

9. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information, subject to legal retention obligations.
Restriction: request that we restrict processing of your information in certain circumstances.
Portability: receive your personal information in a structured, machine-readable format.
Objection: object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact admin@sagexglobal.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request. If you are an employee or user of an enterprise client, please direct your request to your organization's administrator, as SageX processes that data on the client's behalf.

10. COOKIES

We use cookies and similar tracking technologies on our website. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy at sagexglobal.ai/cookie-policy.

You can control cookie settings through your browser at any time. Disabling certain cookies may affect website functionality.

11. THIRD-PARTY LINKS

Our website and platform may contain links to third-party websites or services. SageX is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. CHILDREN'S PRIVACY

The SageX platform and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us at admin@sagexglobal.com and we will delete it promptly.

13. ENTERPRISE CLIENTS & DATA PROCESSING

Where SageX acts as a data processor on behalf of an enterprise client:

The client is the data controller responsible for determining the lawful basis for processing Client Data.
SageX processes Client Data solely in accordance with the client's documented instructions.
SageX will assist clients in meeting their obligations under applicable data protection law, including responding to data subject requests.
The terms of data processing are governed by the Agreement and any applicable Data Processing Addendum (DPA). Enterprise clients may request a DPA by contacting admin@sagexglobal.com.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy at sagexglobal.ai/privacy-policy and update the effective date. For significant changes, we will provide additional notice such as an email notification or an in-product alert.

We encourage you to review this policy periodically.

15. CONTACT & COMPLAINTS

For privacy-related questions, requests, or concerns:

UniQreate, Inc. (SageX)

Privacy & Legal : admin@sagexglobal.com

Website: sagexglobal.ai