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FAQs & Glossary

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36 questions

01Understanding SageX

How do we assess SageX for our data volume?Test your expected volume and variety before committing to a rollout.

Agree a pilot that reflects your expected data volume and variety. Measure processing, review effort and operating cost, then test the higher-volume case before committing to a rollout. A working small pilot alone does not establish capacity at your full scale.

Can I define the information and criteria our workflow needs?Define the outcome and criteria in plain language, then review the proposed structure.

Yes. Describe the outcome and criteria you need in plain language. SageX proposes the data architecture, which you can accept or refine. That lets your team define the information it needs for its own workflow.

Are you custom-building this separately for every industry you target?The same foundation supports industry-specific data and requirements.

No. SageX uses a shared foundation with industry-specific handling for the data and language your team works with. The setup adapts to the intended workflow rather than requiring a new platform for each industry.

How are model providers and data flows agreed?Review where processing happens, who can access the data and retention.

Review the model providers and data flows for your proposed deployment with the SageX team. The architecture must account for where processing happens, who can access the data and how long it is retained. Model choice alone does not settle those questions.

We already have AI tools. Can we explore SageX alongside them?Start by identifying a specific gap in the workflow you already run.

Describe what your current tools do well and where data preparation, source checking or delivery still needs work. Ask the SageX team to assess that gap and the connection it would require. Confirm the supported integration and scope before a pilot; this does not assume you need to replace your current tools.

02Deployment

How long does it take to deploy?A first run takes minutes; platform deployment takes hours; a rollout takes weeks.

The timing depends on scope. A first run takes about 15 minutes with one or two source documents. Deploying the full platform in your own servers takes about 3 hours. A complete rollout, including integrations and your review process, takes weeks. The first run demonstrates the setup; it does not complete the wider rollout.

What does deployment in hours include?A first run, platform deployment and complete rollout have different timelines.

The timing depends on what you count. The scope is about 15 minutes for a first run with one or two source documents, about 3 hours for the platform deployment, and weeks for a complete rollout. Access, integrations and your review requirements determine the rollout plan.

What does implementation look like - out-of-the-box, or integration-heavy?Business users work without code; technical colleagues confirm access, integrations and deployment.

Business users can describe the outcome in plain language without writing code. The wider rollout still needs your technical team to confirm data access, integrations and deployment requirements. Those dependencies determine the implementation effort beyond the initial platform setup.

03Your data

Does a human upload step bias what the AI sees?Connected sources help, but coverage still depends on the data and access available.

SageX can work from connected sources. The available data still depends on which sources you connect and the access you grant.

Your review should include whether those sources cover the information the workflow needs.

04Security

Is encryption enough to protect data used by AI?Encryption is one control; it does not replace access and data-handling controls.

It helps, but no. Encryption guards data at rest. It does not stop oversharing, injected instructions, or identifiers leaking into logs - those need access and governance controls that sit apart from encryption.

Where can sensitive data leak when AI reads our documents?Review access and retention across ingestion, retrieval and logs.

Exposure can occur when sensitive data enters an index, when a user retrieves material they should not see, or when logs retain sensitive information. The deployment review needs to cover access, retention and the data each processing step receives.

05Governance

How do you handle dark data - the documents we do not even know we have?Identify uncataloged data and its owners before including it in a workflow.

Dark data is information your organization holds but has not cataloged or put to use. Identifying the relevant sources, their owners and access restrictions helps establish what a proposed workflow can use. The scope of that discovery needs to be agreed for your deployment.

What does governing data before AI uses it mean?Establish ownership, sensitivity and access before AI uses the data.

Before AI uses a source, establish who owns it, how sensitive it is and who may access it. These decisions determine which data the workflow can use and which controls it needs. A review of the final answer alone cannot establish those permissions.

Why classify data by sensitivity?Use data sensitivity to decide the access, retention and review controls.

A sensitivity tier helps determine the controls a dataset needs. Public information and confidential records can require different access, retention and review arrangements. The tier gives your team a basis for applying those controls.

Is removing personal information enough to protect our data?Removing personal information is one control alongside access, retention and deletion.

Removing personal information addresses one source of exposure. The workflow also needs agreed access, ownership, retention and deletion arrangements. Source tracing helps reviewers check answers; it does not replace those controls.

Who is accountable when an AI answer is wrong?Name the owner for review, correction and escalation before the workflow runs.

Assign responsibility to a named role in your organization.

Agree who checks an uncertain answer, who corrects it and who handles any incident. Source tracing helps that person investigate; it does not replace their responsibility.

06Accuracy & review

Why does AI misread numbers and dates in documents?An AI-generated answer can be plausible and still contain the wrong number or date.

An AI-generated answer can be plausible and still contain the wrong number or date.

For a business-critical value, check the answer against its source and verify any mapped value against the destination record. Treat a confidence score as a review signal, not proof of correctness.

How should we decide which answers need human review?Set the review requirement according to the consequence of an error.

Start with the consequence of an error. An exact amount or date needs a check against its source; an interpretation needs enough supporting context for a reviewer to assess it.

Agree the review requirement for each outcome.

How do I make AI-returned data auditable?Source links let reviewers inspect evidence; confirm the wider audit requirements separately.

Link each answer to the source material supporting it. That connection, called data lineage, lets a reviewer inspect the evidence.

Your audit requirements may also include records of access, review and changes; confirm that scope for the deployment.

Should I build a hybrid data preparation system in-house or use a platform?Compare a scoped workflow and its operating requirements.

Compare the complete workflow, including data preparation, review, source tracing and ongoing maintenance. Run the same scoped task against your internal approach and the proposed platform, using agreed success criteria. The result gives you a basis for deciding what to keep or buy.

How accurate are you - what is your error rate?Measure accuracy and review effort on representative data from your workflow.

Test accuracy on representative data from your workflow. Check exact values and interpretations separately, record the errors, and measure the human review needed. Source links and confidence signals help you verify results; they do not establish a universal accuracy percentage.

07Cost & build vs buy

When is it better to buy vs build?Assess internal builds and vendors against the same governance and cost questions.

An internal build can be the right choice. Assess it against the same questions as a vendor: where data goes, who owns errors, whether you can reconstruct an answer, and what the workflow costs at higher volumes. Use a scoped pilot to compare the evidence.

Our team has built a prototype. What should we test next?Test the operating conditions as well as the prototype output.

A working prototype shows that the task can be done. Production assessment also needs data handling, a named owner for errors, source tracing and costs at higher volumes.

Test those conditions before treating a prototype as a finished operating system.

If we build it, we can resell the platform - does buying lose us that?Confirm the licensing and responsibilities for any service you plan to resell.

Data ownership and resale rights need separate treatment. You own your data; confirm the proposed service, licensing terms and responsibilities with SageX before planning to resell an offering built on the platform.

Does adopting your platform create vendor lock-in?Check output portability and exit terms alongside data ownership.

You own your data. Before adopting the platform, confirm which outputs you can export, their formats, and how the workflow would continue after an exit. A deployment in your cloud helps with control, but the practical exit terms still need agreement.

We are already building and close to certification - what is the case for switching now?Assess a specific gap before deciding whether to add to or replace your existing system.

Keep the parts of your internal build that solve the job well. Identify gaps in data handling, source checking, delivery or operating costs, then discuss whether SageX can address one of them. Confirm the proposed connection and scope in a narrow pilot before deciding on a wider change.

Is this a revenue multiplier, or just another way to cut costs?Assess the business outcome your team can achieve with usable data.

SageX makes scattered data usable in the systems your team runs. The value depends on what that enables: a better-informed investment review, faster onboarding or a new data service. Assess those outcomes alongside the time spent preparing and checking data.

What should we test when volume grows tenfold?Measure the full workflow cost at the volume you expect to operate.

Include model usage, infrastructure and the people needed to review and correct outputs.

Test the higher-volume case as part of the pilot. Prototype costs alone do not establish the cost of operating the workflow at production volume.

08Getting started

How can we assess whether SageX is ready for our organization?Review the product on your workflow and confirm the support your team needs.

SageX has five live, revenue-generating deployments.

Your assessment still needs to cover your workflow, deployment requirements and support terms. Ask for the relevant demonstration and evidence during the review.

Has anyone solved this - why should I trust any vendor here?Look for inspectable product evidence and references relevant to your workflow.

Trust comes from evidence your team can inspect. A useful demonstration shows the source behind an answer, what a reviewer checks and how the result reaches your systems. Customer references and operating evidence need to match the workflow you are assessing.

Why should I trust you over incumbents who have been around for decades?Compare the same workflow and inspect the evidence each approach provides.

Compare the same workflow on the evidence you need: source tracing, review, deployment and delivery into your systems. A demonstration on representative data lets your team assess those requirements without relying on the age or size of a vendor.

How can we test SageX on our own data?Book a demo to agree a trial on your own data.

Start by seeing a workflow on synthetic data. To assess your own data, book a demo and agree the scope and data-handling requirements with the SageX team.

Can we start with synthetic data before sharing sensitive data?Discuss a pilot using artificial or public example data while sensitive-data access is being agreed.

Artificial example data, called synthetic data, or suitable public data can help you explore a workflow before sharing confidential records.

Agree what the pilot will prove, the data you can use and which approvals apply. Later testing on representative real data will still need its own access and security review.

Is SageX relevant if our fund or team is small?Start with the value of the review process your team needs to improve.

Look at the work itself: how much time your team spends gathering information, checking answers and completing a review. Use that workflow to assess fit with the SageX team. Fund size alone does not settle the question; the work involved and the value of improving it matter.

How do we choose the first use case?Start with one costly or slow task and a result you can measure.

Choose a task your team already wants to improve, such as gathering information for a review or checking onboarding records. Define the result you need and how you will assess it. Keep the pilot focused on that task before deciding whether to expand.

Who should join the first conversation?Start with the person who owns the business problem, then bring in the relevant technical colleagues.

The workflow owner can explain the delay, backlog or review effort they want to reduce. Bring in data and technology colleagues to assess access and integration, and security colleagues for the proposed data handling.

Agree the business outcome before detailing the technical setup.

A little more clarity

The terms behind
the answers.

Plain explanations, with a link back
to where each term matters.

Source tracing

The link from an answer back to the source material supporting it.

See it in context ↗
Confidence signal

An indication of uncertainty used to direct human review. It is not proof that an answer is correct.

See it in context ↗
Data governance

The responsibilities and controls for how data is accessed, used, retained and checked.

See it in context ↗
Synthetic data

Artificial example data used to test a workflow without exposing actual confidential records.

See it in context ↗

Your workflow, in detail

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